McKinsey & Company Achieves 100% Client Session Delivery and 2× Higher Participation With SpatialChat
After completing full enterprise legal and finance review, McKinsey CIS onboarded SpatialChat as an approved collaboration vendor. Post-contracting, the team delivered every scheduled session while reducing procurement friction for subsequent purchases by 30–40%.
Context: Enterprise Procurement Before Production
McKinsey CIS evaluated SpatialChat as a new vendor for interactive virtual workshops, internal collaboration sessions, and client-facing engagements. Unlike SMB buyers, the firm required full enterprise-grade procurement, legal review, and compliance clearance before any production rollout.
This phase included contract negotiations, legal clause revisions, tax residency and VAT documentation, invoicing structures, operational SLAs tied to activation timelines, and formal closing documents required for finance reconciliation. For enterprise SaaS vendors, this is the decisive stage that determines whether a pilot becomes an approved vendor relationship.
The Challenge: Tier-1 Legal and Finance Friction
Enterprise procurement introduced multiple layers of complexity. Legal teams required revisions to liability caps, publicity restrictions, termination clauses, and AML language. Finance teams required tax residency certificates, VAT documentation, compliant invoicing, and formal “acts of service” documentation. Contract format constraints added further friction, including requirements around wet signatures versus electronic signatures. At the same time, activation SLAs were tied to live client events, meaning contracting delays could directly impact delivery teams.
The core challenge was balancing enterprise-grade legal and compliance standards with the speed required by consulting teams operating on fixed client timelines.
Why McKinsey Proceeded with SpatialChat
Despite intensive scrutiny, McKinsey moved forward because the product value was clear. The interactive spatial format delivered differentiated engagement compared to standard video conferencing tools, directly supporting workshop effectiveness and client experience.
SpatialChat’s leadership team engaged directly to unblock legal and procurement bottlenecks. Contracts were adapted to meet enterprise requirements around publicity, liability, and termination clauses. The vendor also supported hybrid documentation workflows, including signed scans and physical originals, to align with finance operations.
The engagement advantage justified the procurement effort.
The Experience: Executive-Level Enterprise Alignment
During contracting and onboarding, SpatialChat revised legal language to satisfy McKinsey’s standards, exchanged compliance documentation to clear tax and vendor checks, and coordinated activation timelines with payment milestones.
When operational issues arose, service access was extended as goodwill to protect delivery schedules. CEO-level involvement signaled commitment to enterprise readiness and helped accelerate resolution cycles.
The process demonstrated flexibility in handling non-standard documentation workflows and the ability to operate at enterprise procurement velocity without losing momentum.
Commercial and Operational Outcomes
Following contract execution, McKinsey completed paid engagements and expanded from pilot usage to repeat transactions, establishing SpatialChat as an approved vendor for interactive virtual collaboration.
Operationally, outcomes included:
- 100% of scheduled client and internal sessions delivered post-contracting
- 30–40% reduction in procurement cycle time for subsequent purchases once vendor onboarding was complete
- Increased facilitator confidence due to predictable activation and responsive support
From an engagement perspective, workshops conducted on the platform achieved approximately 2× higher active participation compared to baseline virtual sessions, alongside improved client satisfaction in interactive formats.
Enterprise Validation
With procurement, legal, and finance barriers cleared, SpatialChat became a compliant, approved collaboration platform within McKinsey CIS. The firm preserved high-engagement workshop delivery in remote contexts while maintaining strict internal governance standards.
This case reinforces SpatialChat’s ability to meet Tier-1 enterprise legal and compliance requirements without compromising speed, delivery reliability, or engagement performance.