How to Capture a HAR File and Console Logs (Chrome, Edge, Firefox, and Safari)

Sasha Rosman -

When troubleshooting issues in SpatialChat (loading problems, audio/video issues, errors when joining a space, etc.), our support team may ask you for:

  • A HAR file (records network requests made by your browser)
  • Console logs (shows errors and warnings from the browser)

Before you start (important)

  • Open a new tab and reproduce the issue once, right after starting the capture.
  • When you’re done, zip the files before attaching them to your support ticket.

Google Chrome (Windows / macOS)

Capture a HAR file

  1. Open SpatialChat in Chrome.
  2. Open Developer Tools: Click with the right mouse button and then click "Inspect"
  1. Go to the Network tab.
  1. Check Preserve log.
  1. (Optional but recommended) Enable Disable cache while DevTools is open.
  1. Click the Record button (●) if it isn’t already active.
  1. Reproduce the issue in SpatialChat.
  2. In the Network panel, click on the download button on the top right:

Save the file and keep it ready to send.

Capture Console logs

  1. In Developer Tools, open the Console tab.
  1. Reproduce the issue again if needed (or keep the console open while reproducing).
  2. Right-click inside the console → Save as… (or Export) if available.
    • If you don’t see an export option: click inside the console, press Ctrl + A / Cmd + A, then copy and paste into a text file.

Microsoft Edge (Windows / macOS)

Edge works almost the same as Chrome.

HAR file

  1. Open Developer Tools (Ctrl + Shift + I / Cmd + Option + I) - or right click + Inspect.
  2. Go to Network
  1. Enable Preserve log
  1. Reproduce the issue

Click on the Download button.

Console logs

  1. Go to Console
  1. Right-click → Save as… / Export

If export isn’t available, copy/paste into a text file.

Mozilla Firefox (Windows / macOS)

Capture a HAR file

  1. Open SpatialChat in Firefox.
  2. Open Developer Tools:
    • Windows/Linux: Ctrl + Shift + I, (or right click and “Inspect”).
    • macOS: Cmd + Option + I, (or right click and “Inspect”).
  3. Go to the Network tab.
  1. Click on the "Settings" icon.
  1. Enable Persist Logs (or “Persist” / “Preserve logs”, depending on version).
  1. Reproduce the issue.
  2. Click the settings/gear icon in the Network panel (or use the context menu) → Save All As HAR.

Capture Console logs

  1. Go to the Console tab.
  1. Reproduce the issue (if not already done).
  2. Right click anywhere on the list → Save all Messages To File.

If export isn’t available, copy/paste the console output into a text file.

Safari (macOS)

Safari requires enabling the Develop menu first.

Enable Developer Tools

  1. Open Safari Settings (or Preferences).
  1. Go to Advanced.
  1. Enable Show features for web developers.

Capture Network logs (HAR-like export)

Safari’s export options can vary by version. If you can’t export a HAR directly, you can still provide useful network logs.

  1. Open SpatialChat in Safari.
  2. Go to Develop → Show Web Inspector.
  1. Open the Network tab.
  1. Reproduce the issue.
  2. Try one of the following (depending on your Safari version):
    • Export / Save network activity (if available),

OR
2. Right-click the request list and look for Export / Save,

OR

  1. Take screenshots of key failed requests and include timestamps + what you were doing.

If Safari can’t export a HAR, tell support you used Safari and attach:

  • Console logs (below)
  • Any exported network file (if available)
  • Screenshots of the Network tab with failing requests.

Capture Console logs

  • In Web Inspector, open the Console tab.
  • Reproduce the issue.
  • Right-click → Save (if available), or copy/paste the output into a text file.

What to send to SpatialChat Support

Please attach:

  • The HAR file (or Safari network export)
  • The console log file
  • A short note including:
    • The space link (URL)
    • The date/time of the issue (with timezone)
    • What you expected vs. what happened
    • Your browser + version, and OS